Your privacy is fundamental to how we operate. This policy explains how Tesler collects, uses, and protects your personal information.
Last Updated: December 2024Welcome to Tesler's Privacy Policy. We understand that privacy is incredibly important—especially when it comes to your financial activities and personal data. This document explains in plain language how we handle your information when you use our AI-powered trading platform.
Tesler ("we," "our," or "us") is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our services, you agree to the collection and use of information as described in this policy.
Our Promise: We will never sell your personal information to third parties. Your data is used solely to provide and improve our services.
To provide you with our trading services and ensure compliance with financial regulations, we collect several types of information:
We use the information we collect for specific, legitimate purposes:
We are very careful about who has access to your data. Here's when and with whom we may share information:
We work with trusted third-party service providers who help us operate our platform. These include payment processors, cloud hosting providers, email service providers, and identity verification services. These partners are contractually bound to protect your data and can only use it for the services they provide to us.
To execute trades, we share necessary information with our regulated broker partners. This includes account details and trade instructions required to perform transactions on your behalf.
We may disclose your information when required by law, such as in response to a court order, subpoena, or regulatory inquiry. We may also share information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
What We Never Do: We never sell your personal information to advertisers, data brokers, or any third party for their own marketing purposes.
Protecting your information is a top priority. We implement comprehensive security measures:
While we take extensive measures to protect your data, security is a shared responsibility. We recommend using strong, unique passwords, enabling two-factor authentication, and being cautious of phishing attempts.
We use cookies and similar technologies to enhance your experience on our platform:
These are necessary for the platform to function properly. They enable core features like user authentication, session management, and security. You cannot opt out of essential cookies.
We use analytics tools to understand how users interact with our platform. This helps us identify areas for improvement. These cookies collect aggregate, anonymous data.
These remember your settings and preferences, such as language selection and display options, to provide a personalized experience.
You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. Most browsers allow you to block or delete cookies, and we respect your browser's "Do Not Track" signals.
Under Canadian privacy law and PIPEDA, you have specific rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings.
You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that some information must be retained for compliance purposes.
Where we rely on consent to process your data, you can withdraw that consent at any time. This includes unsubscribing from marketing communications.
If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
When you close your account, we will delete or anonymize your personal information within 90 days, except for data we must retain for legal or regulatory compliance.
Your data may be processed in countries outside of Canada where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual clauses that require the same level of protection as Canadian law.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email and/or by posting a prominent notice on our platform at least 30 days before the changes take effect.
We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
Privacy Officer
Email: privacy@teslertrading.ca
General Support: support@teslertrading.ca
We aim to respond to all privacy-related inquiries within 30 days.
You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our privacy practices:
Website: www.priv.gc.ca